Who We Are

Kozy Fashion (referred to as "we", "us" or "our") operates the website https://kozyfashion.com. We are the data controller responsible for your personal information.

For any privacy questions or requests, you can reach us at:

• Email: kozyfashion4u@gmail.com
• Phone: 01613229702
• Address: House 31, Road 6, Benaroshi Polli, Dhaka 1216

What Information We Collect

We collect the following types of information, depending on how you use our website:

• Identity and contact details: your name, email address, phone number and delivery address.
• Order information: the products you buy, order history and communication about your orders.
• Payment information: handled securely by our payment and delivery partners. We do not store your full card or mobile-banking details on our servers.
• Technical information: IP address, browser type, device information and how you interact with our website, collected through cookies and analytics tools.
• Marketing preferences: whether you have chosen to receive promotional messages from us.

How We Use Your Information

We use your information to:

• Process, fulfil and deliver your orders.
• Send order confirmations, delivery updates and customer support responses.
• Handle returns, exchanges and refunds.
• Improve our website, products and shopping experience.
• Show and measure relevant advertising, including through Google and Meta (Facebook and Instagram).
• Send promotional messages, only where you have agreed to receive them.
• Detect fraud and keep our website secure.
• Meet our legal and accounting obligations.

Cookies and Tracking

We use cookies and similar technologies to run the website, remember your preferences, understand traffic and deliver relevant ads. The main categories are:

• Essential cookies: needed for the cart, checkout and account login to work.
• Analytics cookies: help us understand how visitors use the site so we can improve it.
• Advertising cookies: used to show and measure ads on Google, Facebook and Instagram.

Analytics

We use Google Analytics and similar tools to understand how visitors find and use our website. This helps us improve performance, content and the shopping experience. Where possible, this information is aggregated or anonymised.

Advertising

We advertise Kozy Fashion through Google and Meta (Facebook and Instagram). To do this, we use tools such as Google Ads and the Meta Pixel, which use cookies and device identifiers to show you relevant ads and measure how those ads perform. This may include showing you ads for products you viewed on our website.

You can control how these ads are personalised to you here:

• Google Ad Settings for Google ads.
• Your Facebook Ad Preferences for Meta ads.

For more on how these partners use data, see Google's Privacy & Terms and Meta's Privacy Policy.

Who We Share Your Data With

Kozy Fashion does not sell or rent your personal information.

We share limited information only with trusted partners who help us run our business, such as:

• Delivery and courier partners, to ship your orders.
• Payment providers, to process transactions securely.
• Analytics and advertising providers, such as Google and Meta.
• Authorities or advisers, where required by law.

These partners are only permitted to use your information for the services they provide to us.

How Long We Keep Your Data

We keep your personal information only for as long as needed to fulfil your orders, provide customer support and meet our legal, accounting and security obligations. When it is no longer needed, we delete or anonymise it.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your personal data.
• Withdraw consent for marketing at any time.
• Object to or restrict certain uses of your data.

To exercise any of these rights, contact us at kozyfashion4u@gmail.com.

GDPR (Visitors from the EU and UK)

Kozy Fashion serves customers in Bangladesh. If you access our website from the European Economic Area or the United Kingdom, you may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete or restrict the use of your personal data. To exercise these rights, contact us at kozyfashion4u@gmail.com.

CCPA (California Residents)

If you access our website as a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request its deletion, and the right to opt out of the sale of your personal information.

Kozy Fashion does not sell your personal information. We will not discriminate against you for exercising any of your CCPA rights. To make a request, contact us at kozyfashion4u@gmail.com.

How We Protect Your Data

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Although we take appropriate precautions, no internet-based system can be guaranteed to be completely secure.

Children's Privacy

We sell socks for children, but our website and orders are intended to be used by adults. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Data Breach Procedures

If a personal data breach creates a risk to affected users, we will investigate the incident and provide notifications within the timeframe required by applicable law.

Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal requirements change. The updated version will be published on this page with a new revision date.